SUPPORT CENTRE
Need help with a product or service?
We're here to help. Please use the form below to submit your support request and our team will be in touch within one business day.
To help us resolve your issue as quickly as possible, please have the following ready before you begin:
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A clear photo of your product label showing the stock code, works order and use-by date
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A photo of the product or issue you are reporting
Once submitted, your request will be automatically directed to the relevant department and you will receive a confirmation email with your unique Ticket ID. Please quote this in any follow-up correspondence.
RETURNS POLICY
Our returns policy is as follows:
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Due to the perishable nature of the goods we sell, we generally do not accept returns. However, we will review all requests on a case-by-case basis.
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If you wish to reject a product upon delivery, please do so in the presence of the driver. This will be recorded on your delivery note and a credit will be applied to your account where applicable.
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We do not accept returns for any previous deliveries.
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If you receive a misdelivered product after signing for it, we will provide a refund where applicable but will not return the product.
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If you have received an incorrect product that matches an order confirmation, we are unable to accept a return. It is essential to check your order confirmation at the time of placing the order and contact us if any changes need to be made.